Full Size Trading Company

RETURN & REFUND POLICY

Last Updated: August 13, 2026
 

Full Size Trading Company ("FSTCO") wants you to be satisfied with your purchase. Because many of our products are made specifically for each customer after an order is placed, our return procedures differ from those of traditional retail stores.

Please review this policy before placing your order.
 

MADE-TO-ORDER PRODUCTS

Many FSTCO products are produced specifically for you by our print-on-demand and manufacturing partners after your order is placed.

Because these products are made to order, we generally cannot accept returns or provide refunds solely because a customer changes their mind, orders the wrong size, selects the wrong color, or no longer wants the product.

Please carefully review all product information and order details before completing your purchase.
 

SIZING

Sizing may vary between products and manufacturers.

Customers are responsible for reviewing the applicable size information before ordering.

An item that was correctly manufactured according to the size ordered generally is not considered defective simply because it does not fit as expected.

If you have questions about sizing before placing an order, please contact us.
 

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If you receive an item that is damaged, defective, misprinted, or materially different from the product you ordered, please contact FSTCO promptly.

Depending on the circumstances, we may arrange for a replacement, refund, or another appropriate resolution.

We may request photographs showing the product, defect, packaging, and shipping label so that we can document the problem with the applicable fulfillment provider.
 

REPORTING A PROBLEM

Please inspect your merchandise as soon as reasonably possible after delivery.

Contact us promptly after discovering a damaged, defective, incorrect, or missing item.

When contacting us, please provide:
 

• Your order number

• Your name

• The product involved

• A description of the problem

• Clear photographs when applicable
   

This information helps us work with the applicable manufacturer or fulfillment provider to resolve the issue.
 

CUSTOM AND PERSONALIZED PRODUCTS

Customized and personalized merchandise is generally not eligible for return or refund unless the product arrives damaged, defective, incorrectly manufactured, or contains an error caused by FSTCO or our fulfillment provider.

Customers are responsible for carefully reviewing names, spelling, numbers, sizes, colors, artwork, and other personalization details before approving an order.

Once an approved custom order enters production, it may not be possible to change or cancel it.
 

CUSTOMER-SUBMITTED INFORMATION

FSTCO is not responsible for errors contained in information or artwork submitted and approved by the customer.

For example, if a customer approves a custom shirt containing a misspelled name and the item is manufactured exactly as approved, the item generally will not qualify as defective.

If the manufacturing process differs materially from the approved design, please contact us so we can investigate.
 

ORDER CANCELLATIONS

Because made-to-order products may enter production quickly, cancellation requests should be submitted as soon as possible.

We cannot guarantee that an order can be cancelled after it has entered production.

If production has not begun and cancellation remains possible, we will make reasonable efforts to accommodate the request.
 

RETURN AUTHORIZATION

Please do not mail a product back without first contacting FSTCO.

Products may be manufactured and shipped by different fulfillment partners, and the address appearing on a package may not be the correct location for an authorized return.

Unauthorized returns may not be eligible for reimbursement.

Contact FSTCO first so we can determine the appropriate resolution and provide instructions when a physical return is necessary.
 

REFUNDS

When a refund is approved, it will generally be issued to the original payment method when reasonably possible.

Processing times after a refund is issued may vary depending on the customer's bank, card issuer, payment processor, or other financial institution.

Original shipping charges may not be refundable unless the refund results from a damaged, defective, incorrect, or otherwise qualifying order.
 

REPLACEMENTS

For qualifying damaged, defective, misprinted, or incorrect merchandise, a replacement may be offered instead of a refund when appropriate.

Replacement availability may depend upon the product and fulfillment provider.
 

SALE AND DISCOUNTED ITEMS

Unless otherwise stated, sale or discounted merchandise is subject to the same made-to-order return requirements described in this policy.

A discounted price does not affect your ability to report merchandise that arrives damaged, defective, or incorrectly manufactured.
 

YOUR LEGAL RIGHTS

Nothing in this policy is intended to limit any consumer rights that cannot legally be waived or restricted under applicable law.
 

CONTACT US

If there is a problem with your order, please contact us before returning any merchandise:
 

Full Size Trading Company (FSTCO)
Email: FSTradingCo@proton.me
Website: FullSizeTradingCo.com
 

Please include your order number and a description of the problem. Photographs may be requested for damaged, defective, misprinted, or incorrect merchandise.